![]() Make sure you are using the CovPass app and NOT the CovPassCheck app.Have you already scanned a certificate before and then deleted it again? In that case, please delete the app and reinstall it.Check your operating system: the CovPass app is supported by iOS version 12.0 and later and Android version 6.0 and later.Make sure that the app is up to date (update it in the app store if necessary and then restart it).Make sure the sheet is flat on the table and has no bulge or crease on the QR code.Stay in a bright environment or turn on the flashlight function in the app. ![]() Move the phone back and forth and change the distance from the camera to the QR code. Make sure that your smartphone can scan the QR code properly.You can get this certificate in vaccination centres, doctors’ practices. Make sure that you have presented the QR code on the vaccination certificate entitled "EU Digital COVID Certificate".
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